If for any reason you are not satisfied with your purchase, you can return it within 7 working days of the delivery date.
Making a return is easy. Email us with your order number and the reason for your return. We will let you know your return number and return address within one working day. Then, take your item to your nearest post office or contact us if you’d like to arrange shipping through art:i:curate.
Please note that the item should be in its original packaging.
Your unwanted item is your responsibility until it reaches us. Please make sure it is in its original condition and packed up properly to avoid any damage during transit. We recommend you insure the item during transit and retain your proof of delivery.
In the unfortunate event that your order is delivered to you in an unsatisfactory condition, we would like to kindly ask you to take digital photos of the item and packaging it arrived in and attach them to your email.
We will aim to process your return within 48 hours of receipt of your return.
We aim to accept returns. However, if the item is returned to us in an unsuitable condition we may have to send it back to you.
We will refund the full value of your returned item, including shipping fees, but we will not be able to refund your return shipping costs.
Your refund will be credited to the original purchaser’s credit card and may take up to 10 working days for your bank to complete.
Please note that customs duties and taxes are non-refundable through art:i:curate. However, you may be able to recover these through your local customs bureau.